Frequently Asked Questions

1. Make sure you’ve signed up for and receive the monthly QSEC Sector News newsletter. You can sign up for this here
2. Follow QSEC on Humantix here to be notified of upcoming events, and keep an eye on QSEC’s News and Events pages on our website.
3. Follow QSEC on LinkedIn, Facebook and Instagram.
4. Consider joining QSEC’s regular schedule of 14 quarterly online Industry Roundtables which cover most areas of the sector, as well as QSEC’s regular Regional Huddles, which deliver face to face events in all regions across Queensland. Information about these will be posted on QSEC’s website, but if you’d like more information you can contact us. 
5. Make sure you access the QSEC Members’ Area regularly to keep up to date with sector news, which typically includes information about new policies, capability building and support available, funding and grant opportunities. It also contains a comprehensive set of resources and a learning centre.
6. Make sure to book in for your annual catch up or new member meeting with a member of the QSEC team by contacting us.

You can, however this will require either successfully completing a People and Planet First (PPF) verification, and/or providing similar information to QSEC for review. Generally Industry / Social Enterprise members will be required to generate over 50% of their revenue from trade also. All QSEC members receive a free annual PPF verification application or renewal.

Please contact QSEC via our contact form to be provided with a link to access the online application form at no cost. The team will respond to your enquiry as soon as possible.

Please review the information at our “Am I a social enterprise?” page and take the quiz to get a general understanding of whether your business might qualify as a social enterprise for the purpose of PPF verification. Alternatively you can contact us for guidance.

Yes, in 2025 QSEC introduced a range of additional benefits including reciprocal membership, which you can review here. If you have any specific questions about how to undertake this please contact us.

While QSEC does not have or provide funding or grants to social enterprises itself, it does place a range of information on relevant funding opportunities and grants in the Members’ Area. Generally this includes current opportunities made available by state and local government organisations, as well as a range of philanthropic funding opportunities available to some businesses in the social enterprise sector.

Applying for your social enterprise to be verified and completing the process is the best way to draw a circle around your business as a legitimate social enterprise. With greenwashing and social washing increasing, it provides Government, corporates and social procurement specialists assurity that your business is meeting the five global standards of a social enterprise.

Verification also offers a range of other benefits, including direct procurement pipes into Queensland State Government, 77 LGAs in Queensland, SAP Business Network, and other services discounts through Grant Station and LawPath.

• A key feature of the new QSEC website is providing members with access to edit and manage their own directory listing(s). You can do this from the members’ area – see ‘My Social Enterprises listing‘.
• If your social enterprise had an existing listing on the old site, we have automatically created a new account for you. Please note that during this process, we have not been able to copy across all of the information associated with the old listing. This is why only some accounts may have logos or detailed business information.
• Please keep your directory listing up to date, and take advantage of the NEW feature we’ve added, which is allowing the upload of a video about your social enterprise.
• If you can’t find your directory listing(s) please contact us.

• Click the “Forgot Password” link on the login page.
• Enter the email address associated with your listing on the old site.
• An email with be automatically sent to you with a password reset link. Click the link in the email to set your new password.

Please check your spam or junk folder. The email may have been filtered. Ensure you are using the correct email address that was linked to your listing on the old website. If you still cannot find the email, please contact the QSEC team with your Business Name and contact details.

You will need to contact the QSEC team directly. To help us verify your identity and update the email address, please provide your Business Name, Old Email Address, and the New Email Address you wish to use. We may require additional verification.

Contact the QSEC team and we can help you find the correct email address associated with your listing. Please provide your Business Name and contact details to assist us.

It’s possible your login email was connected to a different listing in our database. Please contact us immediately with the name of the listing you see and the correct name of your business’s listing. We will manually reconnect your account to the correct listing.

• For the best results, your logo should adhere to the following specifications:
• File Type: PNG (preferred for transparency) or JPG.
• Background: Transparent or solid White background. This helps the logo display correctly on different parts of the website.
• Tightly Cropped: The logo image should be tightly cropped to the edges of the logo design itself, with no empty space around it

• We recommend uploading an image with the long side dimensions of at least 1000px
• While the site will resize the image, a larger initial size ensures the logo remains sharp and clear even on high-resolution displays.

• Yes, the maximum file size is 2MB. You should aim for the highest quality possible under this limit. PNG files with transparent backgrounds are generally efficient.

Yes! We strongly encourage adding a video. A short, impactful video is one of the best ways to explain and promote your social enterprise’s mission and impact to potential customers.

• We recommend a vertical video (9:16 aspect ratio, uploaded to YouTube Shorts.
• The video should be 60 seconds or less. This keeps the audience engaged and ensures your key message is delivered quickly.
• At this point in time, the video must be hosted on YouTube (e.g., as a YouTube Short). You simply enter in the video’s URL via the Edit your listing page video’s URL and it will embed directly into your listing.

• The Problem: Briefly state the social or environmental issue you are tackling.
• Your Solution: Show how your enterprise addresses this problem.
• The Impact: Clearly explain what purchasing your product or using your service achieves
• Q & A about Map pin and location listing to go here